Right of Free Resolution
Under the terms of Decree-Law no. 24/2014, of February 14, the consumer has the right to freely withdraw from this contract within 14 calendar days, without having to give any reason. The period for exercising the right of withdrawal expires 14 days from the day following the day on which you acquire or a third party indicated by you, other than the carrier, acquires physical possession of the good(s).
A fim de exercer o seu direito de livre resolução, tem de nos comunicar, através dos nossos contatos, a sua decisão de resolução do presente contrato por meio de uma declaração inequívoca (por exemplo, carta enviada pelo correio ou correio eletrónico ou formulário abaixo). Pode utilizar o modelo de formulário de resolução, mas tal não é obrigatório. Dispõe também da possibilidade de preencher e apresentar por via eletrónica o modelo de formulário de livre resolução ou qualquer outra declaração inequívoca de resolução através do nosso sítio Internet https://www.biucosmetics.pt. Se fizer uso dessa possibilidade, enviar-lhe-emos, por correio eletrónico, um aviso de receção do pedido de resolução num prazo de 24 horas (dias úteis) . Para que o prazo de livre resolução seja respeitado, basta que a sua comunicação referente ao exercício do direito de livre resolução seja enviada antes do termo do prazo de resolução.
Effects of Free Resolution
In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered by us), without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to terminate this contract. We shall make such refunds using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, you shall not incur any costs as a result of such refund.
We may withhold reimbursement until we have received the returned goods, or until you provide proof of dispatch of the goods, whichever comes first.
You must return the goods or hand them over to us without undue delay and no later than 14 days from the day on which you inform us of the free withdrawal from the contract. The deadline is deemed to have been met if you return the goods before the expiry of the 14-day period.
You must bear the direct costs of returning the goods.
You are only responsible for the depreciation of goods resulting from handling that goes beyond what is necessary to verify the nature, characteristics and functioning of the goods.
The Free Contract Resolution Process
- Enviar um email com o pedido para info@biucosmetics.com com assunto Livre resolução
- The email should contain: Full name, email address, order or invoice number, Good(s)
- You will receive confirmation of receipt of the cancellation request within 24 hours (working days).
- To authenticate the request, return our message
- Your request will be analyzed within 14 days